594bt Privacy Policy — Your Information Protected

594bt ("we", "our") is an online gaming platform operated for players in Bangladesh. This privacy policy ("Policy") applies to the 594bt website and all related services.

By using our platform, you agree to the data collection and use practices described in this Policy. We recommend reviewing this Policy regularly, as it may change over time. If changes are made, we will publish a notice on the website.

594bt collects the following types of information as needed to operate its services:

2.1 Information You Provide Directly

When you create an account or use any service on our platform, the following information is collected:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Mobile banking account details (bKash, Nagad, or Rocket — for financial transactions only)
• Documents provided for identity verification (national ID card or equivalent)
• Information given when contacting customer support

2.2 Automatically Collected Information

When you browse the 594bt website, the following information may be collected automatically:

• IP address and device type
• Browser version and operating system
• Date, time, and duration of visits to the website
• Which pages you viewed and where you clicked
• Cookie and session data (see Section 9 for details)

2.3 Financial Transaction Information

During deposits and withdrawals, we record the transaction amount, method (bKash / Nagad / Rocket), and time. Full mobile banking credentials are not stored on our servers — they are processed directly through the payment provider.

Information collected by 594bt is used for the following purposes:

• Account Management: To create, verify, and secure your account.
• Service Delivery: To provide gaming, betting, and other features correctly.
• Financial Transactions: To process deposits and withdrawals and ensure withdrawals are completed within 30 minutes to 3 hours.
• Customer Support: To resolve your issues and maintain communication via 24/7 live chat and email.
• Security: To prevent fraud, money laundering, and other improper activities.
• Legal Compliance: To meet applicable legal obligations.
• Platform Improvement: To analyse usage patterns and improve service quality.
• Promotional Communications: To inform you about bonuses and offers where you have given consent (consent can be withdrawn at any time).

594bt never sells your personal information. However, information may be shared with third parties in the specific circumstances below:

4.1 Payment Providers

Necessary information is shared with bKash, Nagad, and Rocket to complete financial transactions. These providers have their own privacy policies, available on their respective platforms.

4.2 Technology Service Providers

Technology partners who help operate our platform (such as server hosting and cybersecurity companies) work under strict confidentiality agreements. They may only use the information they receive for the specified purpose.

4.3 Game Providers

Game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and Ezugi may receive necessary technical data for the smooth operation of their software. No personally identifiable information is sent to them.

4.4 Legal Obligations

Information may be disclosed to fulfil legal requirements in response to a court order or a lawful request from a competent authority.

As a secure and reliable platform, 594bt uses industry-standard technology to protect your information:

• SSL Encryption: All data transferred between your browser and our servers is protected by 256-bit SSL/TLS encryption.
• Firewall & Security Monitoring: Our servers are protected by advanced firewalls and intrusion-detection systems.
• Access Control: Only authorised staff have access to information as needed, and all access is properly logged.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• Regular Security Audits: Periodic security assessments are carried out to identify and address system vulnerabilities.

594bt does not retain your information beyond what is necessary. Retention periods depend on the type of data and its purpose:

• Active Account Data: For the full duration that the account remains active.
• Financial Transaction Records: For the period required by legal compliance obligations.
• Customer Support Conversations: For a reasonable period after the issue is resolved.
• Abandoned or Closed Account Data: Deleted or anonymised after the required legal retention period following closure.

If you request deletion of your data, the portion that falls outside applicable legal obligations will be processed as quickly as possible.

As a 594bt user, you have the following rights regarding your own information:

7.1 Right to Access

You may request to see what information we hold about you. We will provide it within a reasonable time.

7.2 Right to Correction

If any information in your account is incorrect or incomplete, you may request a correction. Many details can be changed directly from your profile settings.

7.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, information that must be retained due to legal obligations may not be deleted immediately.

7.4 Right to Withdraw from Promotional Communications

If you want to stop receiving bonus and promotional messages, you can let our support team know at any time. This will not stop important messages related to the management of your account.

To exercise any of the above rights, contact us at [email protected] or let our support team know via 24/7 live chat.

594bt strictly prohibits anyone under 21 from using the platform. We do not knowingly collect any information from minors.

Age is verified at the time of account registration. If there is reason to believe that a user is a minor, the account will be suspended immediately and any collected information will be deleted.

If you believe a minor is using our platform, please notify our support team immediately.

594bt uses cookies to keep the website functioning correctly and to improve your experience. Cookies are small text files stored in your browser.

9.1 Essential Cookies

These cookies are essential for the platform's basic functions — such as keeping login sessions active and security verification. They cannot be disabled.

9.2 Functional Cookies

These cookies are used to remember your preferences (such as language and connection settings). Without them, you will need to set your preferences again on each visit.

9.3 Analytics Cookies

These cookies help us understand how the platform is used, which allows us to improve our service. Data collected is aggregated and anonymised.

You can manage cookies from your browser settings. However, disabling cookies entirely may cause some platform features to not work correctly.

594bt's technology infrastructure may operate across various geographical locations. Your information may be processed or stored on servers outside Bangladesh.

In such cases, we ensure that data transfers are carried out under appropriate safeguards and in accordance with applicable data protection standards. Data protection responsibilities are ensured through written agreements with third-party organisations.

594bt reserves the right to update this privacy policy at any time. If changes are made, the following steps will be taken:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, a public notice will be posted on the website.
• Continuing to use the platform after changes take effect means you have accepted the updated policy.

Review this page regularly to stay informed about the latest policy.

If you have any questions about this privacy policy or any concerns about your information, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 via the website
• Support Languages: Support is available in both Bengali and English

We take any privacy concerns you have seriously and aim to respond in the shortest time possible.